Terms of service

Last updated: 12/08/2025

Welcome to Melt Science. By accessing or purchasing from our website (the “Site”), you agree to the following Terms of Service (“Terms”). Please read them carefully before using our Site.

1. Overview

This Site is operated by Melt Science. Throughout the site, the terms “we”, “us”, and “our” refer to the business. By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of the Site.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any malicious code, spam, or harmful content.

A breach of these Terms may result in termination of your access to the Service.

3. Products & Descriptions

Our products are handmade in small batches. As a result, slight variations in:

Color

Texture

Scent strength

Appearance

…are normal and not considered defects.

We make every effort to display product colors and images accurately, but we cannot guarantee that your device’s display will be precise.

We reserve the right to:

Limit product quantities

Modify product offerings

Discontinue products at any time

Update candle formulas or packaging without notice

4. Pricing & Payment

All prices listed are in USD unless stated otherwise.

We reserve the right to:

Change prices without notice

Correct pricing errors

We accept the payment methods shown at checkout. By placing an order, you confirm that:

You are authorized to use the payment method

All information you provide is accurate and current

5. Shipping & Delivery

Shipping times are estimates, not guarantees.

We are not responsible for:

Delays caused by carriers

Lost or stolen packages after delivery

Incorrect shipping addresses entered during checkout

Customers are responsible for all shipping fees unless otherwise stated.

Full details can be found in our Shipping Policy.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

In summary:

Returns are accepted only for unused, unopened items

Damaged items must be reported within 7 days of delivery

Shipping fees are non-refundable unless the mistake was ours

Full details can be found on our Return & Refund Policy page.

7. Health & Safety Disclaimer

Candle safety is the responsibility of the user.

By purchasing and using our products, you acknowledge the following:

Never leave a burning candle unattended

Keep candles away from flammable objects, children, and pets

Trim wicks before use

Follow all instructions on product labels

We are not liable for damage, injury, or loss caused by misuse of our products.

8. Personal Information

Your submission of personal information is governed by our Privacy Policy.

9. Errors, Inaccuracies & Omissions

Occasionally, information on our Site may contain errors or omissions related to product descriptions, pricing, promotions, or availability.

We reserve the right to correct these errors and update or cancel orders affected by them.

10. Prohibited Uses

You are prohibited from using the Site or its content for:

Any unlawful purpose

Harassment, abuse, or discrimination

Uploading malicious code

Collecting personal information of others

Interfering with security features

Violations may result in termination of Service.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any direct, indirect, incidental, punitive, or consequential damages resulting from use of our products or Site.

Our maximum liability for any claim will not exceed the amount you paid for the product.

12. Indemnification

You agree to indemnify and hold harmless [Your Candle Business Name], its owners, and employees from any claims arising from your breach of these Terms or misuse of our products.

13. Changes to Terms

We may update these Terms at any time. Updated versions will be posted on this page with the “Last Updated” date.

Your continued use of the Site following changes means you accept the revised Terms.

14. Contact Information

Questions about these Terms?

Email us at: meltsciencecandles@gmail.com